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The Motivation Agency Blog

The 'new' new normal

09 August 2021 13:14:14 BST / by Siobhan Orchard-Webb posted in Leadership

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In the last 18 months, we’ve gone from working 100% in offices to making the huge shift to remote working. Of course, for many there was no impact at all, they didn’t have the protection of working from home, to these frontline workers, who tirelessly maintained their status quo, we must thank you. Now, as restrictions gradually ease up and we reached the revised ‘Freedom Day’ on 19th July 2021, we’re facing another new norm of hybrid working.

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What I love about my job …

21 July 2021 10:26:02 BST / by Hugh Lawson posted in Learning and Development

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is watching the growth in the learners/participants.

It starts with the first time we meet:

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The Most Needed Leadership Skill Is Also The Most Elusive

22 June 2021 15:02:50 BST / by Peter Russian

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The pandemic has produced a slew of articles and blogs about what this all means for leadership, and you don’t need to read too far before “empathy” appears as one of the all important capabilities.

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Customer Experience: From Britain’s Iceberg to Britain’s Lifeboat

27 May 2021 08:37:18 BST / by Stephen Spencer posted in Leadership, Customer Experience

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In June 2015 I wrote an article for the Tourism Society Journal entitled Customer Service: Britain's Tourism Iceberg, in which I reflected on the sad reality that, while Britain's image overseas then ranked three in the world as a "nation brand" (behind Germany and the USA), for "quality of welcome" we were limping in 13th place. As I wrote at the time, “Whilst London 2012 unsurprisingly boosted our ranking, we have now fallen back to where we were in those dark, pessimistic, pre-Olympics days.” I argued that our failure to provide a world-class welcome threatened our long-term competitiveness as a major tourism destination - hence, the iceberg analogy.

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Stuck In The Middle With You

13 April 2021 10:30:00 BST / by Paul Kaerger

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It feels like every time a major business has a restructure, it becomes a cull on middle management. Clearly, middle management are expendable.

More than once, I have heard Directors moan that their middle managers are a blocker to innovation and change. Clearly, middle management are stuck in the mud.

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How Much Are We Striving For Perfection Over Progress?

06 April 2021 10:00:00 BST / by Amber Orchard-Webb

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We put a lot of pressure on ourselves to do things perfectly and get things right first time. But do we really learn anything by achieving perfection on our first attempt? Or is learning by making progress – having a go, reflecting on the outcomes, adapting the approach and trying again more effective?

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A Team Building Experiment In A Remote Workforce

22 March 2021 14:33:00 GMT / by Kate Dukes posted in Employee Engagement

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How do you get a team to get to know each other and bond when they can’t have a chat over the kettle or pop out for lunch together?

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If It’s Working So Far, Keep Going – You’ll Know When You’re There

22 March 2021 10:33:00 GMT / by Ian Luxford posted in Employee Engagement, Leadership

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The mythunderstanding that’s probably been corrected 10,000 times is still being perpetuated, even in some quite learned works.

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New Leadership

18 March 2021 13:54:15 GMT / by Michelle Mills-Porter posted in Leadership

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As our frustrations of the pandemic finally start to lift there is a sense of excitement and panic as restaurants find themselves fully booked for the next year, holiday apartments sold out, people booking flights to foreign countries… and business leaders scrabble to “hit the ground running.”

And I fear we have learned nothing.

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A New Partnership Model Between A Board Of Directors And Employees

22 February 2021 14:02:10 GMT / by Kieran Moynihan posted in Communications, Employee Engagement, Inclusion and Diversity

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For many employees, the board of directors of a company or organisation, can seem very distant from the day-to-day life of the organisation. While the traditional legacy model of a board of directors “away in an ivory tower” and filled with “Nine white men with an average age of 62” has slowly

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