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Are incentives your friend when motivating great performance?

I have been talking to a great friend of mine, who works in sales, and as we all know the last couple of years have not been brilliant for retail and business sales. Over the last couple of months, huge pressure has been applied to the sales team to close business for the year-end and this is not landing well, as there is no incentive to do so (positive reward and recognition), just a daily rant and a weekly name and shame on calls, appointments, and orders. 

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A person empathising with someone in pain

Is empathy having its moment?

In 2009, I facilitated a meeting with a client from a global hospitality brand. It was a very culturally diverse group and represented a range of professions: marketing, operations, and human resources.

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