Is empathy having its moment?
In 2009, I facilitated a meeting with a client from a global hospitality brand. It was a very culturally diverse group and represented a range of professions: marketing, operations, and human resources.
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Learning Specialist. With over thirty years of experience in learning and communications across diverse industry sectors, I bring extensive knowledge and passion for performance improvement. I work closely with clients, to get a deep understanding of their challenges and develop solutions that deliver a measurable difference to their businesses.
In 2009, I facilitated a meeting with a client from a global hospitality brand. It was a very culturally diverse group and represented a range of professions: marketing, operations, and human resources.
The skills market is littered with challenges at the moment. Employers need to save costs, while increasingly demanding more of their people and trying to retain them.
Organisations should look to move away from big-budget pilot schemes when trying to introduce new ideas into the workforce.
The mythunderstanding that’s probably been corrected 10,000 times is still being perpetuated, even in some quite learned works.
Does it make you cringe when you are being presented to by someone who thinks they are a really great communicator and really isn’t?
It didn’t always feel like a revolution then, but how far we’ve come.
It's twenty years since Martyn Sloman gave us his excellent book, The e-learning revolution.
Almost a year out from the moments when all our lives started to change in ways we had never imagined, we decided to take stock of how our core values have held out through the turbulence.
Learning from experience - be very careful, especially now.
For thousands of years, we have known that humans learn from experience. In the last hundred years, we have found out a lot more about the neuroscience behind this and why it is such an effective way to learn. If we want to learn to do something, we should definitely try to get stuck in and experience it.
We create communications, learning, recognition and digital solutions that engage hearts and minds to drive business growth.