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Paul Kaerger

In my career, I have had times when I felt that I could conquer the world and times when I doubted that I could even tie my own shoelaces. I began to recognise that the manager was an over-riding factor in which way I was feeling and so began a journey of discovery. Because I want every manager to be a great manager. I want every manager to inspire and support their team. I want every manager to go home happy knowing they have made their team feel special. That is why I design and deliver training programmes for managers, to reach that aim.

Customer Service, Customer Experience, Employee Experience, Employee Engagement, Middle Management, The Motivation Agency.

Stuck In The Middle With You

It feels like every time a major business has a restructure, it becomes a cull on middle management. Clearly, middle management are expendable.

More than once, I have heard Directors moan that their middle managers are a blocker to innovation and change. Clearly, middle management are stuck in the mud.

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