Elearning quizzes are minefields
Elearning quizzes are minefields, to be treated with caution, careful consideration and with areas to avoid.
Fear of tech worker exodus puts pressure on HR
Almost half (46%) of young UK workers in tech roles plan to leave their job within the next year, according to research from HR technology company Hibob and global venture fund Eight Roads.
Why conversations can go wrong
'I really wish I’d said…’
‘If only I hadn’t been so quick to say…’
We’ve all been there!
Small experiments may be better than high-risk pilot schemes
Organisations should look to move away from big-budget pilot schemes when trying to introduce new ideas into the workforce.
Are graduates workplace ready?
After years of studying, attending inspiring lectures and seminars, creating memories, University, for most, becomes a safe space. A space where you can experiment, learn, and thrive safely in the knowledge a network of support is present.
Then, graduation arrives, and very quickly the realisation that it’s time to step outside of the comfort zone and into the world of work.
Economic instability prompts recruitment caution
Hiring activity in the UK reached its slowest rate for 17 months as businesses exercise more caution due to economic uncertainty around the economy.
Planes, Trains and Automobiles
Sometimes being super organised doesn’t pay off. Two of our fabulous trainers, Ian Luxford and Amber Orchard-Webb were due to be delivering a day of customer skills training in Hull last week, trains were booked, plans made and then the RMT Train Strike hit.
Let’s put this into geographical perspective. Amber lives in Chichester, Ian in North London – they had a fair distance to travel!
With no airport in Hull, it was time to hit the road. With a relay of cars driven by family and colleagues Amber joined Ian at South Mimms service station in Potters Bar and then on they went up the A1.
The excitement for the day ahead quickly built as an MKM Building Supplies truck was spotted on the M25, a good omen many would say!
The team arrived in good time and explored the training venue, making sure everything that was needed was there and worked! The day went without a hitch – a day designed for kitchen specialists at MKM Building Supplies to help them deliver an even better customer experience.
The complete learning experience included online learning (Meerkat Selling Online and Every Customer Wants) prior to the face-to-face event. The day itself then bought the customer experience to life – activities, discussions and professional actors all adding variety and excitement to the day.
A Shared Sense of Direction
What does great employee engagement look like?
Good question. And one that we are always exploring. We get great exposure to some places where good employee engagement is spot on and driving productivity, customer service people retention. We also see places where it is not so good. There are multiple articles out there, including this piece by HR Magazine, which define why employee disengagement matters and its ramifications throughout a business*1. We want to focus on what makes great employee engagement. The strongest take-away, in all the sectors we work across, is that great employee engagement encourages, drives, and motivates people to behave in positive ways.
Frontline management team at Flamingo Land
We are enormously proud to have the opportunity to work with the frontline management team at Flamingo Land in North Yorkshire.
What's the difference between empathy and emotional intelligence?
These are two important, closely linked concepts often mentioned in the same breath. Understandably so. They are complementary and together they add huge value in the workplace. While empathy gives you the skills to work with someone to understand how they see things, emotional intelligence is about managing your own emotions, to help you see things clearly and constructively.