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Planes, Trains and Automobiles

Sometimes being super organised doesn’t pay off. Two of our fabulous trainers, Ian Luxford and Amber Orchard-Webb were due to be delivering a day of customer skills training in Hull last week, trains were booked, plans made and then the RMT Train Strike hit. 
 
Let’s put this into geographical perspective. Amber lives in Chichester, Ian in North London – they had a fair distance to travel!
 
With no airport in Hull, it was time to hit the road. With a relay of cars driven by family and colleagues Amber joined Ian at South Mimms service station in Potters Bar and then on they went up the A1. 
 
The excitement for the day ahead quickly built as an MKM Building Supplies truck was spotted on the M25, a good omen many would say!
 
The team arrived in good time and explored the training venue, making sure everything that was needed was there and worked! The day went without a hitch – a day designed for kitchen specialists at MKM Building Supplies to help them deliver an even better customer experience.
 
The complete learning experience included online learning (Meerkat Selling Online and Every Customer Wants) prior to the face-to-face event. The day itself then bought the customer experience to life – activities, discussions and professional actors all adding variety and excitement to the day. 

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Every facilitator out there will tell you how great it feels to back out on the road, delivering face-to-face sessions after the last couple of years. For Ian, this was his first glimpse back into ‘Trainer life’ and both he and Amber finished the day elated, excited and a little exhausted (always a good sign 😊). 
 
Well done to those that took part and a special thank you to CharlotteAndrewHolly and Kirsty McMullen of MKM for your support whilst we built this bespoke experience for your teams. We can’t wait to hear how everyone gets on back in branch and we’re looking forward to the next cohort already. 

#heartsandmindsatwork #facetofacetraining #blendedlearning #elearning #MKM #customerexperience #salestraining #KBB #onlinelearning #training #thankyou

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