The Motivation Agency Blog

Sometimes being super organised doesn’t pay off. Two of our fabulous trainers, Ian Luxford and Amber Orchard-Webb were due to be delivering a day of customer skills training in Hull last week, trains were booked, plans made and then the RMT Train Strike hit. 
 
Let’s put this into geographical perspective. Amber lives in Chichester, Ian in North London – they had a fair distance to travel!
 
With no airport in Hull, it was time to hit the road. With a relay of cars driven by family and colleagues Amber joined Ian at South Mimms service station in Potters Bar and then on they went up the A1. 
 
The excitement for the day ahead quickly built as an MKM Building Supplies truck was spotted on the M25, a good omen many would say!
 
The team arrived in good time and explored the training venue, making sure everything that was needed was there and worked! The day went without a hitch – a day designed for kitchen specialists at MKM Building Supplies to help them deliver an even better customer experience.
 
The complete learning experience included online learning (Meerkat Selling Online and Every Customer Wants) prior to the face-to-face event. The day itself then bought the customer experience to life – activities, discussions and professional actors all adding variety and excitement to the day. 

The saying goes that people don't leave bad jobs, only bad managers, and a lack of proper training could be costing organisations.

Being a manager is a tough job. It’s always needed what some misleadingly term ‘soft skills’, to manage effectively; and lately the job’s been getting ever more challenging! The pandemic has certainly brought greater people management challenges. The dramatic shift in the way people work, partly because of the pandemic, means managers are now faced with significant staff retention issues. In a recent report by Emplify, nearly 73% of employees are currently open to new career opportunities — and 33% are actively looking for new jobs^*1.

Can't to Can®. If you think you CAN'T do something, play this and see how you CAN turn your thinking around.

CPD or Continuing Professional Development is the maintenance and development of the knowledge and skills that are needed to perform in a professional capacity. This could be keeping professionals contemporary and up to date with current skills, polishing them or taking them to the next level.

Nick Drake-Knight, creator of Continue & Begin Fast Coaching® on two areas where training too often falls down.

The emphasis on improvement in training sounds like a positive thing. When we’re looking to help people perform well though, we need to tread carefully.

The future of incentive trips is understandably exercising the event industry at the moment and there are some great ideas on how to transform the traditional incentive trip/awards night into an engaging virtual experience.

In many cases, the million dollar question!

Learning ROI remains a headache for many senior execs and learning specialists alike. When the performance expectations are missed, all eyes turn to the learning strategy.

We've created a little festive fun quiz for everybody this December - click the image below and have a play. See if you can help Santa and his elves ensure that Christmas runs smoothly this year. 

Learning in the flow of work is one of the most valuable methods of learning – particularly when onboarding new colleagues. A lot of the time we do it without realising – a short video, a quick online module, asking a colleague a question.