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Coaching

Training room at MKM Building Supplies

Planes, Trains and Automobiles

Sometimes being super organised doesn’t pay off. Two of our fabulous trainers, Ian Luxford and Amber Orchard-Webb were due to be delivering a day of customer skills training in Hull last week, trains were booked, plans made and then the RMT Train Strike hit. 
 
Let’s put this into geographical perspective. Amber lives in Chichester, Ian in North London – they had a fair distance to travel!
 
With no airport in Hull, it was time to hit the road. With a relay of cars driven by family and colleagues Amber joined Ian at South Mimms service station in Potters Bar and then on they went up the A1. 
 
The excitement for the day ahead quickly built as an MKM Building Supplies truck was spotted on the M25, a good omen many would say!
 
The team arrived in good time and explored the training venue, making sure everything that was needed was there and worked! The day went without a hitch – a day designed for kitchen specialists at MKM Building Supplies to help them deliver an even better customer experience.
 
The complete learning experience included online learning (Meerkat Selling Online and Every Customer Wants) prior to the face-to-face event. The day itself then bought the customer experience to life – activities, discussions and professional actors all adding variety and excitement to the day. 

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The key to unlocking frontline potential. Coaching.

Incidental manager or people pleaser?

Being a manager is a tough job. It’s always needed what some misleadingly term ‘soft skills’, to manage effectively; and lately the job’s been getting ever more challenging! The pandemic has certainly brought greater people management challenges. The dramatic shift in the way people work, partly because of the pandemic, means managers are now faced with significant staff retention issues. In a recent report by Emplify, nearly 73% of employees are currently open to new career opportunities — and 33% are actively looking for new jobs*1.

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Strong and Sustainable

Nick Drake-Knight, creator of Continue & Begin Fast Coaching® on two areas where training too often falls down.

The emphasis on improvement in training sounds like a positive thing. When we’re looking to help people perform well though, we need to tread carefully.

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