The Motivation Agency Blog

Empathy and sympathy are often used synonymously, however, there’s a big difference between them. Confusing the two could create missed opportunities to support others and build strong relationships. 

To understand the difference, we need to master each individually.  

In 2009, I facilitated a meeting with a client from a global hospitality brand. It was a very culturally diverse group and represented a range of professions: marketing, operations, and human resources.