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Emotional Intelligence and Empathy

What's the difference between empathy and emotional intelligence?

These are two important, closely linked concepts often mentioned in the same breath. Understandably so. They are complementary and together they add huge value in the workplace. While empathy gives you the skills to work with someone to understand how they see things, emotional intelligence is about managing your own emotions, to help you see things clearly and constructively.

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Two people seeing things through each other's eyes.

What is empathy?

Is it ‘the ability to understand and share the feelings of another’? A good strong statement. And yes, this captures it nicely in exactly that, a statement. 

There’s a reason why empathy is firmly on so many agendas at the moment. People talk about it improving the workplace, maximising employee retention, even tackling the Great Resignation conundrum. So, do you really know what it is and what it can do in the workplace? Because if you don’t, you’re probably missing a trick. 

 

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