These are two important, closely linked concepts often mentioned in the same breath. Understandably so. They are complementary and together they add huge value in the workplace. While empathy gives you the skills to work with someone to understand how they see things, emotional intelligence is about managing your own emotions, to help you see things clearly and constructively.
The Motivation Agency Blog
Learning and Development
Empathy in the workplace has always been needed, and this won’t change. Some may feel there are organisations that have been successful without it. Think though, about how much more successful they could have been if they had empathy.
There’s a reason why empathy is firmly on so many agendas at the moment. People talk about it improving the workplace, maximising employee retention, even tackling the Great Resignation conundrum. So, do you really know what it is and what it can do in the workplace? Because if you don’t, you’re probably missing a trick.
… is watching the growth in the learners/participants.
It starts with the first time we meet: